Every call,
analyzed.
Vox doesn't just handle calls — it studies them. Sentiment per turn, a score per call, the questions your customers really ask, the tasks the agent performed, the topics trending this week. Your conversations become a dataset.
The operating room
for your call data.
Open any call.
See what Vox saw.
Call score
Sentiment trajectory
Intent + tags
RescheduleReturning customerNo escalationTasks performed
Compliance
Dimensions, not dashboards.
Per-turn feeling.
Pos / neu / neg per utterance, rolling call average, trajectory curve.
0–100 quality.
Weighted composite: resolution, sentiment, handoff quality, compliance.
What they asked.
Every question extracted, clustered, counted. Your top-10 FAQ auto-discovered.
What Vox did.
Booking, rescheduling, CRM writes, tickets, escalations — structured per call.
Trend clusters.
Theme detection across thousands of calls. Surfaces emerging issues before you see them in tickets.
Why they called.
Sales / support / booking / billing / other — classified with confidence scores.
Closed loop.
Resolved · escalated · abandoned · voicemail. Per-channel breakdown.
Who spoke.
Caller vs agent talk-time, interruption count, longest monologue.
Dead air detection.
Pauses > 2s, hold anomalies, think-time spikes — flagged for review.
Forbidden words.
Your rules — "guarantee," "cure," "promise" — watched on every call.
Redaction audit.
Every card number, SSN, DOB redacted in transcripts — count and span log.
Distribution.
What your callers actually speak. Detect under-served languages automatically.