VoxReception
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Call intelligence

Every call,
analyzed.

Vox doesn't just handle calls — it studies them. Sentiment per turn, a score per call, the questions your customers really ask, the tasks the agent performed, the topics trending this week. Your conversations become a dataset.

Dashboard

The operating room
for your call data.

VOX://ANALYTICS · last 7 daysStreaming · 12,482 calls
Calls analyzed
12.4k
+8.2% WoW
Avg sentiment
+0.64
62% positive
Avg call score
84
+4 vs prior week
Resolution rate
91%
9% escalated
Tasks completed
8,207
66% of calls
Sentiment · hourly
PosNeuNeg
00040812162024
Score distribution
90 – 100
38%
80 – 89
29%
70 – 79
18%
60 – 69
9%
< 60
6%
Intent mix
Booking / scheduling42%
Support inquiry26%
Sales / pricing18%
Billing9%
Other5%
Top questions callers asked this week
What are your hours?1,284Do you take insurance?892How much does X cost?614Can I reschedule my appointment?561Do you offer HIPAA deployments?438Where are you located?402Can I speak to a human?387Is there a free trial?341Do you integrate with Salesforce?288What languages do you support?244How long does onboarding take?207Can I port my number?192Is there a mobile app?171Do you bill monthly or annually?158
Tasks the agent performed
Booked an appointment3,421
Rescheduled an appointment1,608
Collected caller details → CRM1,204
Created a Zendesk ticket842
Looked up order status611
Sent follow-up email389
Escalated to on-call human132
Per-call intelligence

Open any call.
See what Vox saw.

CALL-9147 · 02:14 · en-USSentiment +0.82
Caller00:04
Hi, I need to reschedule my appointment for next Tuesday — something came up at work.
Vox00:06
Of course. I have you down for Tuesday the 22nd at 10:30. Would Wednesday or Thursday work better?
Caller00:11
Thursday afternoon ideally, if there's anything open.
Vox00:14
Thursday the 24th at 2:15 PM works. I've moved your appointment and sent confirmation to your email. Anything else?
Caller00:18
Perfect, thank you so much — that's all.
Vox00:20
Have a great afternoon. Goodbye.
Call score
94
/ 100 · top 12%
Sentiment trajectory
Neutral startPositive close
Intent + tags
RescheduleReturning customerNo escalation
Tasks performed
Appointment moved✓
CRM updated (HubSpot)✓
Email sent✓
Calendar invite✓
Compliance
Consent captured✓
PII redacted in transcript2 spans
Forbidden phrase checkClean
Twelve things Vox measures

Dimensions, not dashboards.

01 · Sentiment

Per-turn feeling.

Pos / neu / neg per utterance, rolling call average, trajectory curve.

02 · Score

0–100 quality.

Weighted composite: resolution, sentiment, handoff quality, compliance.

03 · Questions

What they asked.

Every question extracted, clustered, counted. Your top-10 FAQ auto-discovered.

04 · Tasks

What Vox did.

Booking, rescheduling, CRM writes, tickets, escalations — structured per call.

05 · Topics

Trend clusters.

Theme detection across thousands of calls. Surfaces emerging issues before you see them in tickets.

06 · Intent

Why they called.

Sales / support / booking / billing / other — classified with confidence scores.

07 · Resolution

Closed loop.

Resolved · escalated · abandoned · voicemail. Per-channel breakdown.

08 · Talk ratio

Who spoke.

Caller vs agent talk-time, interruption count, longest monologue.

09 · Silence

Dead air detection.

Pauses > 2s, hold anomalies, think-time spikes — flagged for review.

10 · Compliance

Forbidden words.

Your rules — "guarantee," "cure," "promise" — watched on every call.

11 · PII

Redaction audit.

Every card number, SSN, DOB redacted in transcripts — count and span log.

12 · Language

Distribution.

What your callers actually speak. Detect under-served languages automatically.

Calls are data.
Mine them.

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