Receipts,
not promises.
Real deployments, real numbers, real operations teams. Filter by industry to see what your closest peer looks like on Vox.
Meridian Health replaced a 14-person after-hours desk.
Meridian's network of dental and primary-care clinics was burning $1.1M / year on an after-hours answering service that still missed 19% of calls. Vox went live across all 42 locations in six weeks with a BAA, persona-matched greetings per location, and routing rules tied to each clinic's EHR.
Chen & Associates never misses 2am intake.
After-hours calls from accident scenes and ER visits were going to voicemail — and to competitors. Vox now qualifies intake calls 24/7, schedules morning consultations, and warm-transfers genuine emergencies to on-call counsel.
4,000 concurrent calls,
no switchboard.
Monday morning reservations used to crash Elevate's phones. Vox handles peak concurrency across all 74 venues, syncs bookings to OpenTable and Resy, and flags high-value repeat guests to the GM before they hang up.
Quotes, bookings, callbacks — before noon.
Apex's service writers used to spend 3 hours/day answering the same five questions. Vox quotes standard service, books slots, and only escalates the weird stuff — freeing the team to sell higher-margin work.
Replaced a BPO — without firing anyone.
A top-10 US insurer used Vox to absorb a 3× call volume spike during renewal season. No added headcount, no offshore expansion. Existing reps moved to claims adjudication and retention.
Emergency dispatch without a dispatcher.
Vox triages HVAC emergencies by severity (no heat in Jan = urgent), quotes within the technician's pricebook, and books same-day slots based on tech geography and inventory.
Talks pets down from the 3am panic.
Vox handles after-hours emergency triage, distinguishes urgent from routine, and routes to the on-call vet or partner ER. Pet owners get reassurance, staff get sleep.